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<GM> Daystar

Head Game Master
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  1. Greetings, As I've stated in your other posts, this is not the proper avenue to request an appeal. Please follow the instructions below:
  2. Create a ticket in game. Game Masters can assist.
  3. Greetings, looks like this is all fixed now. If you're still having difficulties, pop a ticket in and we can investigate further.
  4. Are you trying the correct username? I know we currently have a bug that if you type in the wrong username, it will insta-disconnect you.
  5. Verify the correct username, and take a video of the login process so I can investigate this more.
  6. Did you enable 2FA? The authentication code is the code of your 2 factor app.
  7. <GM> Daystar

    Quest bugged

    There are 3 spawn locations for this egg. This quest is working properly.
  8. We rarely IP ban, but we do account ban. Multi-boxing penalties come in all shapes and sizes (Although, permanent bans don't happen unless the offense is egregious, ie. 3-4 previous suspensions for the same account). If you were using 3rd party modifications (Other than simply sending inputs to multiple computers), then the offense would be different: As now you're cheating, instead of simply boosting yourself. If you feel the ban was unjust, I encourage you to follow up with a ban appeal:
  9. @Kalanin You should be all set to go. In the future, create a ticket in game (Using the ? icon) for quicker assistance.
  10. The green banner at the top will always show you're not banned (It's a bug). If you search the banlist for your display name, it should show you the cause of the ban, and how long it will last for. To appeal a ban, please follow the steps listed here:
  11. @gomez1308Hours? Our average response time in #support on our discord is usually < a few minutes. I'd recommend trying there.
  12. Ban appeals need to be handled in a specific fashion: For issues with other players, please create a ticket in game, with more information. /closed
  13. We spoke on discord a bit. This appears to be intermittent freezing, and is likely caused by an addon, cache issue, or possibly a MPQ issue. Try reinstalling, and let me know if you're still having issues.
  14. Game Masters do not discuss ban appeals in threads. You'll need to follow up by following the directions below:
  15. /closed
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