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Narilrave

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  1. Hello, you can always search for the reason for the ban through the banlist - https://atlantiss.eu/banlist . If you are not sure why you were banned even after reading the reason perhaps reading the rules would help to understand https://atlantiss.eu/rules . In case you still believe the ban was unjustified you can also appeal for unban - see how to appeal here
  2. Hello, you can make a ban appeal.
  3. Hello, you can check the banlist and get more information there.
  4. Before we ban we make sure that the ban is 100% legit and do that as best as possible to avoid banning wrongly, you made an appeal and i've viewed the evidences, the evidences were strong and therefore i answered your ban appeal with the reason for your ban and that you will sadly not be unbanned. We are not obligated to share evidences with you and also its an absurd that you ask what kind of cheats you were banned for because you obviously know what kind of cheats you were using.
  5. Narilrave

    Ban Inquiry

    Hello, sadly Igrado was banned for cheating by using a third party program, as for rickardsv92 i will be looking into the ban appeals soon and hopefully will be able to check yours as well .
  6. Once again we apologize for the inconvenience, you were unbanned 5 minutes after you were banned and as stated already by wolf the issue was also fixed shortly after, if there are any issues please let us know by contacting us again.
  7. Hello, please follow the ban appeal form, you can find more info about it here and we will be looking into it.
  8. Hello, please follow the ban appeal form and we will look into it.
  9. Hi, do you still have an issue? if so i strongly recommend to contact me in private on discord.
  10. Since the problem was solved and player was able to retrieve his character unharmed i will lock the topic, if the issue repeats please dont hesitate to contact us once again .
  11. Hello slayerr, are you sure it was for corpse camping or that you were indeed banned? i dont see any bans for the reason corpse camping or anything like that at the time you were banned.
  12. Hi, RAF system is not a feature available on Netherwing at this moment and wont be in the near future.
  13. We would like to upgrade our support in order to help players more efficiently than before and have created the following guide for this purpose: How to help us to help you with loot issues inside raids or dungeons: 1) Unedited streaming or recording of the encounter from the moment it starts to a few minutes after it has ended. The video must contain the following: *The .server info command to show that this is Netherwing. *Legible player names and chat text to see the names of people participating in the roll. 2) Unedited screenshots from the moment of the encounter starts to a few minutes after it has ended. The screenshots must contain the following: *The .server info command to show that this is Netherwing. *Legible player names and chat text to see the names of people participating in the roll. *At least one screenshot taken before the encounter, one during the encounater, one at the moment of the kill, one of the loot roll, and one after the encounter. *The screenshots must contain as much information as possible of the loot. All reports must be sent directly to Game Master Daystar on discord.
  14. I cannot open the screenshot, i have taken one action that i believe should solve your issue in case that's what causing it. If the issue still isnt solved please contact me on discord, my nickname there is also narilrave.
  15. There's an option at the shop to restore deleted character.
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