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Hello, we have a group of Chinese players.

in China ,We want to play it . how comes that many accounts  which r no banned by  official website cant loaded? coz the IPs we used by VPN ?

these Ips or VPN most  come from the same company. 

But now we often log on to games.

Will prompt the account to be Banned

But when we go to the website for inquiry

The account was not Banned

Because this problem has caused a lot of trouble for us to play games.

Many people choose to give up.

Most people don't know that their account actually doesn't have Banned.

But they never landed on the game.

What's the solution?

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